Our business ops team works on handling issues occurring during production that might turn out to be a problem at the customer end. The team primarily operates on the basis of services provided by the desired application and also the domain it belongs to. Ultimately, we aim to oversee any issues that could possibly pop during the entire customer journey.
We resolve technical issues for clients before they are escalated towards the Customer Support Team. These issues are found in the Jira dashboard where our team identifies them and looks for imminent solutions. We work on Manual SOPs and also automate them with our tech intervention to fix the bugs when researched.